101 steps to quality improvement | part 2 | 3 steps
If you are looking for ways to imPRove quality and get you set up on the PRocess cycle I recommend this, remember this is not some jolly, it will involve hard work and time, for real changes in quality and core business PRocesses
- Describe all the PRocesses in your charity…..wait you say there are hundreds
- No efficient organisation actually has or should have more than ten PRocesses…your first look might be to simplify, like Steve Jobs when he returned to Apple.
3 Look for the symptoms of poor quality, then treat the disease.
The symptom Management is constantly checking and auditing where the disease is mistrust; You see a symptom where work is being done twice or broken down into small parts and not PRoceeding , the disease can be derived from the PRevious example or just not clear enough communication along this PRocess both downwards and upwards.The symptom could be staff claiming exception, special cases or immense complexity, the disease is that these are being managed from too simple a base or boundary, perhaps the organisation has grown organically and now its time to change.