quality improvement 7 steps (you should NOT take)
What could go wrong – 7 steps you shouldn’t take?
- You let your culture, and leadership culture especially, restrict you from starting innovative quality improvement .
- You allow people to “fix processes” instead of getting rid and changing the process all together. This is prevalent in change resistant organisations with low risk appetite. quality improvement is not polishing the brass, its a decision about whether brass is the right metal.
- Don’t look at ‘business process’ it’s about core process, and like I talk about in core values, its no good, looking at vague things like enabling or empowering and coming up with fixes or platitudes.
- We are examining quality improvement at a core level, this may mean Job descriptions, organisational structures, management systems, everything associated with the process will need to be reworked to maintain your charity organisation and its systems
- A ‘That’ll do” or an “I give up” mentality won’t make the changes and quality improvement you need
- A constraint is set before you start. e.g you can change everything but staff should still be allowed to wear their own clothes, it seems innocuous, but imagine looking at processes in a care home or hospice where infection control is failing.
- Don’t start improving things that run against core values. If your charity has a set of core values and beliefs, created from the ground up (not top down) what you examine and change must be sympathetic to them. If you don’t have a set of core values you have to understand what people’s values and beliefs are about their work and the organisation, so you must work with that